You can cancel at any time, and cancelling costs nothing. This page says what is refunded and what is not. It is part of our terms of service. “We” means Azon Group Ltd.
The rules on this page are proposed and are being checked [to confirm].
How to cancel
The admin of the organisation cancels in the app. No phone call and no form to post. If you cannot get into the app, write to support@azonation.com from the admin’s email address and we will do it for you.
The Community plan is free, so there is nothing to cancel or refund.
Monthly plans
- A monthly plan has no minimum term.
- When you cancel, the plan runs to the end of the month you have already paid for. Then it stops and you are not charged again.
- The current month is not refunded.
Yearly plans
A yearly plan costs ten months and gives you twelve.
- Within 14 days of payment: cancel and we refund the whole amount.
- After 14 days: the plan runs to the end of the year you paid for. Then it stops and does not renew. The rest of the year is not refunded.
The 14 days start again each time a yearly plan renews and is paid [to confirm].
Modules and free trials
- Each module can be tried free, once, for 90 days. You pay nothing during a trial, so there is nothing to refund. You can stop a trial at any time.
- At the end of a trial the module is switched off unless you choose to keep it. We do not charge you without that choice [to confirm].
- A paid module is charged per month. When you remove it, it runs to the end of the month already paid, then stops. The current month is not refunded.
- A module paid yearly follows the rules for yearly plans above [to confirm].
Packs and one-off top-ups
Packs add storage, emails or WhatsApp messages.
- A pack charged per month follows the rules for monthly plans: it runs to the end of the month already paid, then stops [to confirm].
- A one-off top-up is not refunded once any of it has been used.
- A one-off top-up that has not been used at all is refunded in full if you ask within 14 days of payment [to confirm].
What happens to your data after you cancel
Cancelling a paid plan or a module does not delete anything.
- The paid features stop at the end of the paid time. Your records stay in the organisation’s account.
- What you recorded in a module is kept and can be used again if you switch the module back on.
- You can download your data before and after you cancel.
Closing the organisation altogether is a separate step, which only the admin can take. After the admin asks for it there is a waiting time of 30 days, in which the admin can change their mind. Then the data is deleted, and copies in our backups are removed within a further 30 days [to confirm].
If an invoice stays unpaid, we may pause the paid features after 30 days [to confirm]. We do not delete data because of non-payment for 12 months [to confirm].
Payments made by members to organisations
If you are a member and you paid your club, charity or association through Azonation (a membership fee, an event fee, a donation or something else), your money went to the organisation’s own Stripe account. We do not hold or receive it, so we cannot refund it.
The organisation decides whether to refund such a payment.
How to ask:
- Write to the organisation, for example to its treasurer. Give the date and the amount of the payment.
- If the organisation agrees, it sends the refund from its side and the money goes back to the card or account you paid with.
- If you cannot reach the organisation, write to support@azonation.com. We cannot decide for the organisation, but we can pass your message to its admin [to confirm].
Errors and double charges
A charge made by mistake is always refunded in full. This covers:
- being charged twice for the same invoice;
- being charged a wrong amount;
- being charged after you had cancelled in time;
- being charged for something you did not order.
Write to support@azonation.com with the invoice number or the date and amount. You do not need to keep to the 14 days for this.
If we change or end something
- If we remove a paid feature, or stop providing Azonation, we refund the part of any advance payment that covers the time afterwards [to confirm].
- If you cancel a yearly plan because you do not accept a change to our terms, we refund the part of the year that is left [to confirm].
- If we close an organisation for a serious breach of the acceptable use policy, the paid plan is not refunded [to confirm].
How long a refund takes
- We answer a refund request within 5 working days [to confirm].
- Once agreed, we send the refund within 5 working days [to confirm].
- A refund goes back the way you paid: to the same card, or to the bank account the transfer came from.
- After we send it, your bank or card company may need up to 10 working days to show it on your statement [to confirm].
Your statutory rights
Nothing on this page takes away rights the law gives you. If you are a consumer, you keep the rights that consumer law gives you in the country where you live, including any right to cancel or to a refund that goes further than this page.
Contact
Email: support@azonation.com Phone: +44 7570 772929
Prices and what each plan includes are on the pricing page.